Getting Journey Management up and running
Why this topic?
After exploring the what and why of Customer Journey Management, it’s time to zoom in on the how.
How to embed it across the organisation?
How to make sure you’re ready for it?
How to overcome implementation challenges?
We’ll take you from theory to practice. Through an overview of the essential building blocks to embed Journey Management in your organisation, you can start setting the foundation and scale it.
For Whom?
This webinar is tailored for professionals scaling customer-centric ways of working across teams and departments. Such as:
- CX Department Managers and Leads
- Design Department Professionals
- Journey Owners
- Product Owners and Managers
- Head of Innovation or Chief Innovation Officers
What will be covered?
- How to get started: from prerequisites to first actions
- The five core building blocks for successful implementation
- How to overcome common organisational challenges to implementation
- Real-life insights from our collaborations
- How to activate different stakeholders (from Product Owners to Leadership)
The key learnings?
You’ll get a mix of practical tips, frameworks, tools and roles to turn strategy into action and create real impact across teams. Plus, a chance to ask your most pressing questions about implementation during our live Q&A.
About the coach
Our innovation lead has 12 years of experience in systemic mapping, user-centered research, and stakeholder engagement.
With a background in Strategic Product Design, Ruben thrives on navigating complex contexts to bring clarity and alignment to all stakeholders.
