Toon allesBlogsWhitepapersTools Type of read blog Human-centered AI in Pharma Bill Cole . apr 18, 2025 . 9 mins read blog The Future of AI in Pharmaceutical Industry Jeroen Otte . feb 12, 2025 . 7 mins read Upcoming events Learn & Lunch 29 April 2025 • online • free •. 12:00-13:00 CEST Designing Leadership in a Complex Super App Environment 27 May 2025 • online • free •. 12:00-13:00 CEST From Journey Mapping to Journey Management blog The Power of Context Mapping: Uncovering Hidden User Needs Joris Hens . jan 16, 2025 . 8 mins read tool Customer Journey Mapping Customer Journey Mapping . jan 15, 2025 . 3 mins read blog What is Service Design? Robbert-Jan van Oeveren . dec 20, 2024 . 16 mins read blog The difference between design thinking and service design Robbert-Jan van Oeveren . sep 17, 2024 . 4 mins read blog Why we should navigate complex challenges with systemic design Inês Ramalhão . jul 17, 2024 . 11 mins read blog Business Experiments: a Cost-effective Way to Bullet-proof Your Business Ideas Before Launch Cátia Pereira . jun 19, 2024 . 9 mins read blog Designing AI: A 4 sphere Human-Centred Approach to Digital Innovation Luiz Botega . mei 23, 2024 . 22 mins read blog Digital Transformation: Guiding patients and their loved ones through the healthcare ecosystem Joris Hens . apr 08, 2024 . 9 mins read blog Designing for Inclusivity: an Introductory Guide Matilde Cantinho . mrt 01, 2024 . 16 mins read blog Visual Contracts: who said contracts can’t be fun? Matilde Cantinho . jan 05, 2024 . 3 mins read blog Super App Strategy: What to Consider When Scaling From a Single Service to a Super App Matilde Cantinho . jan 01, 2024 . 12 mins read blog Navigating Global Trends: The Value of Design for Large Organisations Jules Prick . dec 18, 2023 . 6 mins read blog Enhancing Tech with Human-Centered Design Jules Prick . aug 31, 2023 . 5 mins read blog The Rise of Super Apps: The future of digital user experiences Matilde Cantinho . aug 17, 2023 . 9 mins read blog How can we leverage the role innovation plays in designing for complex challenges Inês Ramalhão . apr 21, 2023 . 5 mins read blog Service Design and Change Management: a dynamic duo for innovation Matilde Cantinho . mrt 15, 2023 . 6 mins read blog How to design for real impact: the Koos Approach Myrthe Montijn . jan 11, 2023 . 5 mins read blog Community-led Innovation with UNHCR Portugal, the UN Refugee Agency Inês Ramalhão . dec 15, 2022 . 4 mins read Upcoming events Learn & Lunch 29 April 2025 • online • free •. 12:00-13:00 CEST Designing Leadership in a Complex Super App Environment 27 May 2025 • online • free •. 12:00-13:00 CEST From Journey Mapping to Journey Management
