Bringing Governance to Journey Management
What to expect?
How are you navigating the complexities of implementing Journey Management within your organisation—especially when setting up effective governance models?
Journey Management goes beyond mapping customer journeys, as true impact and scaling comes from ownership and governance. But how do you set up clear responsibilities, alignment and decision-making across teams?
This exclusive and interactive roundtable event is designed to inspire, connect, and equip experts and practitioners around Journey Management governance models.
Let’s move beyond theory to tackle the real challenges of implementing journey management across large organisations. By learning from other experts and exchanging best practices.
Who should attend?
This session is for practitioners and leaders in large organisations who are actively involved in Journey Management, CX, and Digital Transformation, including:
- CX Leads & Managers
- Design Leads
- Digital & Transformation Leads
- Product Leads & Innovation Managers
Participants will come from several organisations, such as Bol.com, Belastingdienst, Gemeente Amsterdam, Decathlon, ING, and more.
Program
We’ll go from shared challenges to ideating solutions through:
- Key questions such as: Who is responsible for what? How do we prioritise? How do we map and monitor journeys effectively?
- Sharing best practices and insights—what’s working, and what’s not? Along with fellow professionals from diverse companies and contexts.
- Hands-on session to co-create governance strategies and solutions for your challenges.
- Network over food & drinks with professionals navigating similar journeys.
How to Attend
- This is a request-only event with 6 spots left—Get in touch if you want to join!
- If you want to come with a team—there’s a max of 2 colleagues
- Reach out to join until Monday, April 10
About the host
Myrthe Montjin
As our innovation lead and Journey Management expert, Myrthe drives change within global organisations, such as USA Autodesk, The Dutch Railways (NS) and Digicel. Leveraging her vast experience, from innovation strategy to product design to design creative and efficient solutions aligned with the customer, stakeholder and business needs.
