Curious how we helped others? Take a pick from our project cases.

Setting up an online patient portal to enable optimal customer experience when facing medical assistance abroad.

Explore how Koos uncovered opportunities to improve and (re)design self-monitoring care paths to provide human-centered digital healthcare.

A collaborative innovation lab combining data science and design to develop future-proof, human-centred solutions with AI at its core.

A Journey Management framework shaping the Dutch Railways as modern mobility provider.

A launched smart mobility app that redefines how people unlock, ride, and secure their e-bike

Redesigning an engaging and accessible website for Dubai International Airport as a human-centered, mobile-first experience.

Inclusive, privacy-friendly and transparent covid certificate solutions to facilitate life during the pandemic for Dutch society.

Redesigning the MyCUF app to be seamlessly integrated into the patient's medical appointment journey.

Understand how Koos supported policy-making of a Teacher Agenda effectively addressing the increasing teacher shortage in Amsterdam.

Explore how Koos streamlined design workflows by creating a central source of truth, reducing feedback loops and iterations.

Inspiring Dutch youth taking the train by creating a tailored experience.

Making a circular process concrete by aligning stakeholders in the transition towards the circular economy.

An informative website, that guides elderly and their loved ones through the care process, step by step.

Reducing stress in pharmacies for all parties involved through smoother medicine switches and a holistic approach.

A digital proposition to develop and maintain basic language and digital skills of Dutch citizens

Co-creating a purposeful Employee Experience within the largest Portuguese food retailer, contributing to a happier and more motivated organisation.

Putting the customer at the heart of the biggest Dutch health insurer to boost customer satisfaction and improve their services.

Creating a more empathic customer experience to help prevent financially troubled customers.

From a raw business idea into a validated value proposition, clarifying what coaching specifications and price fit the target group

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An Innovation approach and collaboration structure within the organisation for consensus, long-term strategy, and transparency.

Improving the customer experience and efficiency in requesting and installing smart energy meters.

Align and improve teams’ interactions within the current data flow in a way that is implementable tomorrow to level up

Empower Siemens IT to become the driving force of a user-centric way of working.

A new process allows municipalities to scale their circular efforts when building and renovating public spaces.

End-to-end service solutions using genetics-based medicine as one of the possibilities for the future of preventive medicine.

Setting up a stage-gated, customer-centric incubator process that allows the development of solutions based around the client’s tech.

Future-proof service delivery for Coöperatie VGZ to prevent financially unhealthy futures

Developing therapy need-based profiles with potential use for proposition development, commercial communication, and patient contact.

A new inclusive future-proof compass and foundation for the Municipality of Amsterdam.

Gaining insight into the needs and dreams of users to shape the future of the job market.

To facilitate healthcare consumers and find the best possible care, we actively involved them in their healthcare process.

Digitally guiding 10 innovative concepts through design sprints to reach their full potential and be implemented within the organisation.

Testing hypotheses on a winning sustainable strategy for Sogrape.

Creating and teaching a new set of methodologies, tools and canvases that ING employees will use across the globe.

Simplifying the labyrinthine bureaucracy for all stakeholders cutting processing times from 26 to a mere 8 weeks.

Developing a new strategy to bring the overall student experience within the hotel industry to a whole new level.

Integrating Service Design into Justlease's DNA to transform into a competitive service provider.